Computer Installation Technician (M/F)

Are you autonomous? Do you respect deadlines? Do you have a concern for quality?

We have the perfect job for you! 

Adex Personnel is looking for a Computer Installation Technician (M/F) on behalf of one of its partners, a recognized leader in technological transformation. 

In this position, you will be working on a client project within the Finance sector for a term until the end of March 2023, in the city of Quebec. 

Responsibilities: 

Actively participate in a large-scale project aimed at:

  • Convert laptops to full workstations on time and on cost.
  • Redesign workstations to allow employees to experience a gradual and efficient return.
  • Allow employees to be fully operational in this new hybrid context between teleworking and face-to-face work.
  • Increase the efficiency, effectiveness and quality of products and services provided to users
  • Increase the efficiency of the employer's processes when handling incidents.
  • Increase customer satisfaction by maximizing the throughput of delivered usable and quantifiable value
  • Reduce the number of equipment to be supported in the computer park and the costs of updating equipment.

As a station installation technician, you will be required to:

  • Ensure the configuration of laptops
  • Proceed with the delivery of the material to the users
  • Perform recovery of desktop computers and arrange workstations according to required specifications.
  • Provide technical support to the IT warehouse.
  • Install, refit, remove or configure various computer equipment (desktop computers, mice, monitors, port replicator, keyboards, etc.).
  • Install and configure various computer equipment and software.
  • Provide technical assistance to users.
  • Respond to various requests related to computer equipment used by users.
  • Prepare equipment for shipment.
  • Update the inventory in the management system.
  • Remove the hard drive and/or erase it according to established standards.
  • Remove the BIOS password, according to the procedures in place.
  • Respond to different tasks, planned or not, to meet customer requests.
  • Be aware of problems with the use or operation of computer equipment and notify the scrum leader.
  • Perform mobile service provider upgrades and cell phone enhancements. This involves:
  • Change the SIM card for the mobile service provider upgrade.
  • Install the Maas360 (Mobile as a Service) enterprise solution.
  • Set up the company profile
  • Configures Outlook Enterprise
  • Start available updates
  • Synchronize the corporate calendar
  • Sync corporate contacts
  • Answer users' questions
  • Participate in a major mobile service provider migration project, which involves a migration of more than 1635 devices.
  • Participate in an internal project to massively upgrade mobile phone devices 

Environment:

  • Microsoft Office Professional Plus 2013 and Microsoft Office 365 office suite
  • Windows 10 operating systems
  • Console SCCM
  • CA Service Desk Manager (ITSM) Incident Management Tool
  • Mobile Desktop Management Console: MAAS360 – Mobile As A Service 

Requirements: 

  • Hold a diploma of studies (DEP or AEC) in the field of computer science or a related discipline.
  • Accumulate a minimum of one (1) year of experience in office and IT support
  • Possess the following skills and knowledge:
  • Support IT equipment
  • Configure computer devices and peripherals
  • Provide technical support for mobile services (smart cell phones)
  • Have provided office support on computer workstations running Windows 10 and containing the Office 2013 office suite
  • Possess protective footwear with protective toecaps (steel or composite) and CAS SD antistatic sole.

 

If you believe you would be a great fit for the job, please contact us to discuss! 

 We look forward to meeting you!

Adex Personnel is an equal opportunity employer. The masculine gender is used in this text only to simplify the form and make it easier to read.

 

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