L1 IT Technician (M/F)

Are you a resourceful person? You are attentive and known for your proactivity?

We have the perfect job for you! 

Adex Personnel is looking for a Level 1 IT Technician (M/F) to join one of its partners, a recognized leader in technological transformation. 

In this position, you will be working on a client project within the financial sector over a period of six (6) months with possibility of renewal, in the city of Montreal. 

Responsibilities: 

• Ensure the management of inbound problems from users across Canada.
• Proceed to the distribution of incoming calls to the appropriate authorities.
• Provide technical support to users across Canada.
• Ensure functional escalation of incidents and follow-up with users.
• Maintain the documentation of incidents in the ticketing system.
• Use remote control tools to resolve issues reported by users.
• Provide support to users in relation to the company's technology tools. 

Requirements: 

• Have a college diploma (DEC) in the field of computer science.
• Have a minimum of two (2) years of expertise as a computer technician.
• Demonstrate expertise in the use of Service Now or other ticketing systems.
• Have expertise with Microsoft operating systems (Windows 10 and 11).
• Proficiency with Microsoft Office Suite.
• Demonstrate proficiency in written and spoken French and English (contact with English-speaking customers and suppliers).
• Demonstrate good communication and customer service skills. 

If you believe you would be a great fit for the job, please contact us to discuss! 

 We look forward to meeting you!

Adex Personnel is an equal opportunity employer. The masculine gender is used in this text only to simplify the form and make it easier to read.