IT Technician (M/F)

Are you responsive? Do you have service and problem-solving skills? Do you have a concern for quality?

We have the perfect job for you! 

Adex Personnel is looking for an IT Technician (M/F) on behalf of one of its partners, a recognized leader in technological transformation. 

In this position, you will be working on a client project within the Public sector over a period of one (1) year with possibility of renewal for a client in Quebec City. 

Responsibilities: 

  • Satisfy requests for installation of office equipment, applications and software.
  • Carry out the necessary configurations and installations to meet the needs of users in accordance with the rules and standards of the employer.
  • Ensure that the request can be completed within the requested time frames given the availability of the necessary equipment and software.
  • Communicate with affected users to inform them of the progress of the facilities while adapting to their schedules and constraints as appropriate.
  • Apply service request management and inventory management procedures, using existing tools such as PICCI, to ensure quality service so that all users have the tools required for their task and that they are fully functional.
  • Support incidents reported by users, contact them and provide a solution after consulting the knowledge base available for this purpose.
  • Ensure a good understanding of the problem and make a diagnosis on the level of impact of the incident.
  • Seek solutions to reported incidents by checking with contacts from various sectors: Development, Networks, Electronic Services, colleagues.
  • Use various means, such as remote control of workstations.
  • Verify with the user that the solution has indeed corrected the problem.
  • Update the knowledge base with solutions to reported incidents.
  • Conduct various searches on manufacturers' and service providers' websites.
  • Perform the installation and support of mobile devices as well as videoconferencing and telephony equipment. 

Requirements: 

  • Hold a Diploma of College Studies (DEC) in computer science or a related discipline.
  • Cumulate a minimum of two (2) years of experience in office and IT support (advanced configuration management tools, application and software deployment, support for computer workstations, configuration of computer workstations, peripherals and office equipment)
  • Cumulate a minimum of six (6) months of experience in office support on computers running Windows 10 that contain Office 2013.
  • Know how to document a knowledge base.
  • Know how to deploy and configure Windows.
  • Know how to read Windows log files. 

If you believe you would be a great fit for the job, please contact us to discuss! 

 We look forward to meeting you!

Adex Personnel is an equal opportunity employer. The masculine gender is used in this text only to simplify the form and make it easier to read.